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Privacy Policy

ViaCloud is committed to protecting the privacy and security of personal data and processing such data in accordance with applicable laws and regulations, including the Saudi Personal Data Protection Law (PDPL).

1. Information We Collect

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We may collect the following categories of information:

  • Full name.

  • Email address.

  • Mobile number.

  • Business information.

  • Billing and payment details.

  • Device and browser information.

  • Service usage and activity logs.

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2. How We Use Information

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We process personal information for the following purposes:

  • Providing and operating the Services.

  • Managing customer accounts.

  • Processing payments and subscriptions.

  • Delivering customer support.

  • Improving platform functionality and user experience.

  • Complying with legal and regulatory obligations.

  • Maintaining security and fraud prevention measures.

 

3. Information Sharing

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ViaCloud does not sell personal data.

Information may be shared with:

  • Payment service providers.

  • Cloud hosting and infrastructure providers.

  • Communication and notification service providers.

  • Government authorities where required by law.

  • Professional advisors and auditors where legally necessary.

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4. Data Security

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ViaCloud implements appropriate administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.

Security measures may include:

  • Encryption in transit and at rest.

  • Access control mechanisms.

  • Activity logging and monitoring.

  • Backup and disaster recovery procedures.

  • Security assessments and vulnerability management.

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5. Data Retention

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Personal data is retained only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

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6. Cookies and Similar Technologies

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ViaCloud may use cookies, analytics tools, and similar technologies to improve functionality, personalize user experiences, and analyze service performance.

Users may control cookie settings through their browser preferences.

 

7. Your Rights

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Subject to applicable laws, data subjects may have the right to:

  • Access personal data.

  • Request a copy of personal data.

  • Correct inaccurate information.

  • Request deletion where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Submit complaints to the relevant regulatory authority.

 

8. International Data Transfers

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Personal data may be processed or stored inside or outside the Kingdom of Saudi Arabia, provided that appropriate safeguards and legal requirements are satisfied.

 

9. Policy Updates

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ViaCloud may revise this Privacy Policy from time to time.

Updated versions will be published on the website and application with a revised effective date.

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10. Contact Us

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For privacy-related inquiries or requests:

Email: Mohammed@viacloud.sa

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